Knauf Insulation – IT Field Service Team Leader

Our partner, Knauf Insulation, is part of Knauf Group, which represents 250 factories worldwide and employs more than 35.000 people.

Located in Visé, in the regio of Liège, Knauf Insulation is a company on a human scale, progressive, dynamic and concerned about the needs of its customers. With more than 40 years of experience in the insulation industry and 5.500 employees in more than 35 countries, the company distinguishes itself through the values of « Menschlichkeit », Partnership, Commitment and Entrepreneurship.

These values and the fast-developing environment in which the company operates encourage the taking of initiatives and the implementation of new processes/structures, working together in a caring manner.

Joining Knauf Group creates career opportunities within the company, both nationally and internationally.

The Visé site is the largest glass mineral wool plant in Europe and is the headquarters of Knauf Insulation. In addition, the Group’s priority and focus is on environmental issues such as sustainability, energy efficiency and waste reduction.

Knauf Insulation is one of the solutions to climate change and in doing so, its committed employees are proud to work as a leader in the insulation industry.

In the context of the constant evolution of the activities, our partner is looking for 1 (m/w) IT Field Service Team Leader to join the Knauf Insulation factory in Visé.


As an IT Field Service Team Leader, you will be responsible for the effective and efficient operational support of several factories and managed IT systems used to support all business process across the factories.

You report to the Managing Director Western Europe (legally) based in Visé and you will also report functionally to the Regional IT Manager; You will manage a team of 6 members located in several factories/units in the Benelux (Visé, Engis, Wielsbeke, Utrecht, Luxembourg, …).

Your major responsibility is around operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved:

  • Manage the team, organize, support and develop the skills of the members
  • Drive global standardization and improvement of solutions & services within respective areas
  • Maintain local infrastructure: replacement of existing local infrastructure following group standards
  • Support local applications
  • Ensure VIP support (in accordance with the country)
  • Implementation of defined technical concepts for respective countries

Your role contributes to the development and execution of the Technology strategy and ensures its alignment with the enterprise’s IT and business strategy and the delivery of capabilities required to achieve business success.

The position will be located in Visé in Belgium and will request to travel 50% of time to different Knauf locations.


To take this challenge, you have a bachelor’s or master’s degree in computer science, information systems, business administration or related field (or equivalent work experience).

You have very good knowledge in software: ServiceNow, Office 365, VMWare, Cisco, Windows Server.

You have more than 5 years of experience in a similar job in one industrial environment, in guidance to team members.

You can demonstrate experience in managing cross-functional teams, capability in leading IT operations teams in complex and dynamic environments required a permanent support.

Demonstrated experience in establishing standard processes, with strong methodological expertise in concepts, good practises and industry standards.

You have excellent skills in communication (verbal and written), you are able to talk, exchange and understand the end users, explain IT processes and issues when needed.

Negotiation skills in an environment where resources may not be in direct control of this role, customer and service-oriented, flexible, available and stress resistant.

Furthermore, you have an excellent service management planning and execution skills, pragmatic, structured, organised and with strong analytical skills.

You are fluent in French, have a very good level in English, Dutch language is a must.

PROFILIS manages this job offer exclusively, for apply or for anymore information we invite you to send an email to :



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